1. Who We Are

This website is operated by:

MERMAID HEALTH TOURISM CONSULTANCY & MEDICAL TRANSLATION LTD
Company number: 13562385

Registered office:
Unit Da2 Sutherland House
43 Sutherland Road
London, England
E17 6BU
United Kingdom

Trading as Mermaid Health.

For privacy-related enquiries, please contact:

Email: mermaidhtc@gmail.com
Telephone: +44 75 5319 5602

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2. Information We May Collect

Depending on how you use our website and services, we may collect information including:

• your name and contact details;

• email address and telephone number;

• information submitted through our website or contact forms;

• documents you provide for medical translation or editorial services;

• correspondence between you and Mermaid Health;

• information relating to a medical consultancy enquiry;

• technical information relating to your use of our website.

Where necessary for a service you have requested, you may also choose to provide medical reports, test results, treatment information or other information concerning your health.

Health information is treated with particular care because it may constitute special category personal data under UK data protection law.

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3. How We Use Your Information

We may use your personal information to:

• respond to your enquiries;

• provide quotations for translation, editorial or consultancy services;

• provide medical translation and editorial services;

• communicate with you regarding your project or enquiry;

• assist with healthcare consultancy and treatment coordination where requested;

• communicate with relevant healthcare providers where necessary and appropriate;

• administer our website and business;

• maintain appropriate business and financial records;

• comply with legal and regulatory obligations.

We will only use personal information for appropriate and legitimate purposes and will not use health information for unrelated advertising or marketing purposes.

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4. Health and Medical Information

Some Mermaid Health services may involve information about your health.

This may include medical reports, discharge summaries, test results, treatment histories, correspondence from doctors or hospitals and other healthcare documentation.

Under UK data protection law, information concerning an individual's health is regarded as special category personal data and receives additional protection.

We aim to collect only the information reasonably necessary for the service you have requested.

Where the processing of health information requires your explicit consent, we will ask for that consent separately and clearly. Where another lawful condition applies, we will process the information in accordance with applicable UK data protection legislation.

Please do not send medical records or other sensitive personal information unless they are relevant to the service you are requesting and you have been advised how to provide them.

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5. Our Lawful Basis for Processing

Depending on the circumstances, we may process personal data because:

• it is necessary to take steps at your request before entering into a contract;

• it is necessary to perform a contract with you;

• we have a legitimate business interest in responding to enquiries and operating our services;

• we have a legal obligation to retain or process certain information; or

• you have given us consent where consent is required.

Where special category data such as health information is processed, we will also identify an appropriate condition under Article 9 of the UK GDPR.

UK data protection rules require organisations processing special category data to identify both an appropriate Article 6 lawful basis and an Article 9 condition.

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6. Sharing Your Information

We do not sell your personal information.

We may share information only where reasonably necessary to provide the service you have requested or to operate our business.

This may include appropriately selected:

• healthcare professionals;

• hospitals or clinics;

• translation or professional service providers where required;

• website, hosting, email or IT service providers;

• professional advisers; and

• public authorities or regulators where required by law.

Where your enquiry relates to treatment in Turkey, it may be necessary to share relevant information with a healthcare provider in Turkey.

We will only do so where there is an appropriate basis for the transfer and the sharing is necessary for the purpose concerned.

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7. International Transfers

Because Mermaid Health supports communication and healthcare enquiries between the United Kingdom and Turkey, some personal information may need to be transferred outside the United Kingdom.

Where this happens, we will take appropriate steps to protect your personal information and comply with applicable UK data protection requirements.

We will not transfer medical information internationally simply because you have contacted us; any such transfer must be relevant to the service or enquiry concerned.

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8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and the service provided.

Sensitive medical documents will not be retained for longer than reasonably necessary for the relevant purpose, subject to any legal or professional obligations that may apply.

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9. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Because medical and health information can be particularly sensitive, we take its confidentiality seriously.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

 

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:

• request access to your personal information;

• ask us to correct inaccurate information;

• request deletion of your information in certain circumstances;

• request restriction of processing;

• object to certain processing;

• request transfer of certain information;

• withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details above.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

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11. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the visitor experience.

Where cookies or similar technologies are not strictly necessary, we will request consent where required.

You can manage your choices through the cookie controls available on our website.

UK rules generally require users to be informed about cookies and, for non-essential cookies, consent must normally be obtained before they are placed.

Further information can be found in our Cookie Policy.

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12. Third-Party Websites

Our website may contain links to hospitals, healthcare providers, social media platforms or other third-party websites.

Mermaid Health is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

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13. Children

Our services and website are not intended to collect personal information directly from children without appropriate involvement from a parent, guardian or other person legally authorised to act on their behalf.

If information concerning a child is required in connection with a service, we will handle it with particular care.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be published on this page.

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15. Contact Us

If you have questions about this Privacy Policy or how Mermaid Health handles your personal information, please contact:

MERMAID HEALTH TOURISM CONSULTANCY & MEDICAL TRANSLATION LTD
Company No. 13562385

Unit Da2 Sutherland House
43 Sutherland Road
London, England
E17 6BU
United Kingdom

Email: mermaidhtc@gmail.com
Telephone: +44 75 5319 5602

View company record at Companies House